Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unused, clean (free of soil or debris), and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at greenoasispots@gmail.com.
Once your return request is approved, we will provide you with the correct return mailing address.
Return Shipping: Return shipping is on us — once your return is approved, we will email you a prepaid return shipping label. Exception: due to their size and weight, 10, 15, 20, and 25-gallon pots are not eligible for free return shipping. For these items, we will split the cost of the return label with you, and the remaining amount will be deducted from your refund.
Please note: Items sent back to us without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items) and hazardous materials or flammable liquids. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it: unused, clean, and in its original packaging, along with proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at greenoasispots@gmail.com.